NOW HIRING: CLIENT SERVICES TEAM MEMBER

We could have run a boring old “Family Law Legal Assistant Wanted” ad, but that’s not how we do things here. We’re looking for our next “Client Services Team Member” – someone who has a service-oriented frame of mind; someone who enjoys learning something new every day, but also can manage the routine work that must be done to keep family law cases moving forward; and someone who is motivated by their desire do the highest quality work in order to promote our firm’s reputation. This opportunity will not be for everyone, but for the right person, this could be the opportunity you have been looking for to make showing up for work exciting again. 

Who Should Apply?

The person we hire will know what it means to work as a team. Our firm handles complex family law litigation cases which require a team approach. This position will be responsible for working on assignments as directed by our attorneys in order to keep our clients’ cases moving. Client interaction will be necessary, and therefore the person we hire will need to understand the importance of keeping the primary attorney handling each matter fully informed as to all client contact. The person we hire will value our clients and the responsibility of handling their cases with the utmost respect, accuracy, and confidentiality and will understand the importance of how all of these factors affect our firm’s bottom line. Training and education in humanities which focus on writing is preferred.

The person we hire will have great time management skills. This job will require all of the following: 

• Greeting clients and visitors to our office, both by telephone and in person, in a friendly, courteous, and professional manner; 
• Answering phone lines on a multi-line phone system, as needed, and routing callers to the proper team member; 
• Communicating professionally, in a clear and concise manner, with our team members, our clients, court staff, and other attorneys and professionals; 
• Maintaining a professional work environment at all times and complying with the company’s dress code policy; 
• Staying on top of email, which includes consistent and reliable responsiveness and direction from the attorneys;
• Performing other administrative duties, such as electronic filing, photocopying, taking client payments, daily transmittal letters, etc. (in an efficient and timely manner), organizing trial notebooks; and 
• Completing other projects, as requested. 

Some of these tasks will need to be completed simultaneously, and therefore, the person we hire must have impeccable attention to detail. The person we hire will be self-reliant. In other words, we will be able to give this person a stack of work or a project to handle and trust it will get done. This person will ask questions but will never make excuses. Questions should be asked once and not each time the same issue arises. The person we hire will know what it means to demonstrate prompt, consistent and punctual attendance, meet deadlines, work independently, and good work ethic. 

The person we hire will be very comfortable working on a computer, using the Internet, and must be familiar with Microsoft Word and Excel. A Bachelor’s Degree is preferred and prior experience in a family law setting is absolutely a plus, but more than anything else, the person we hire will approach every part of this job with an open mind and have a willingness to learn “our way” of doing things. The person we hire will be someone we want to invest in; someone we will help grow professionally; and someone who will look for ways to improve themselves, the service we offer our clients, and the firm, as a whole, every single day. 

Who should NOT apply for this job?

• If you were the student who needed mom and dad to remind you about your homework and your projects, this isn’t the job for you. 
• If you need lots of direction or continuous feedback, this isn’t the job for you. 
• If you are already set in your ways and you aren’t willing to learn “our way”, this isn’t the job for you. 
• If your favorite part of an office environment is the drama you create or seek, this isn’t the job for you.
• If you are a partier who likes to share your escapades (or worse) on social media for all the world to see, this isn’t the job for you. 
• If you have graduated high school and college and still don’t know the difference between “there”, “their”, and “they’re”, this isn’t the job for you. 
• If you don’t have the ability to work in an office setting lead by a woman with a strong personality, this isn’t the job for you. 

Who are we?

We are a boutique family law firm in uptown Columbus, Ohio. We have a fast-paced practice and we rarely have “slow days.” Our firm is well established and rapidly expanding. We attribute our excellent reputation and our growth to years of great client service and dedicated, loyal teamwork. We put a great deal of emphasis on quality service and loyal teamwork in order to offer an open and positive work environment.

How much will money will this person make?

The starting salary for this position is $40,000 per year, plus a bonus structure, which will be available after a 6-month probationary period. We also offer health insurance for the employee, 401(k) savings and generous, paid time off over the winter break and major holidays.

How to Apply:

First things first. We will certainly be checking you out when we get your résumé, so you should check us out before you apply. In fact, one of the questions we will ask when we talk is what you know about our firm. Here’s how to apply: 

• Submit your resume and cover letter via Indeed as PDF attachments.
• Format and presentation of these documents is important.
• We will follow up with each applicant on a rolling basis.